On the job · Mount Pleasant
The rest of the lineup.
Same $99 diagnostic, same written quote, same written warranty on every machine we fix in Mount Pleasant.
Saturday morning in Mount Pleasant, the cooler is by the door for a day on the creek, and the ice bin has six cubes in it. The ice maker inside a refrigerator fails quietly: a fill valve that weeps shut, a fill tube frozen solid, a module that stopped cycling. We test the whole chain from the water line to the ejector and put one number in writing.
Same $99 diagnostic, same written quote, same written warranty on every machine we fix in Mount Pleasant.
Mount Pleasant goes through ice. Boats at Shem Creek, coolers headed down the Isle of Palms Connector, back-porch coolers in Park West and Dunes West from May to October. So a refrigerator ice maker that has slowed to a tray a day gets noticed here faster than most places. The units we service are the ones built into the refrigerator: the module in the freezer door of a French-door in Carolina Park, the in-freezer tray unit in an older Snee Farm side-by-side, the ice system in a Sub-Zero or Thermador column in an Old Village or I’On kitchen. Standalone under-counter ice machines are not our work. The route is 25 minutes over the Ravenel Bridge, with no bridge fee.
Mount Pleasant Waterworks water is on the softer side, so the scale that clogs ice makers out on Johns Island is not the usual story here. What we find instead is mechanical and electrical. The fill tube froze because the door gasket lets humid air into the freezer every time it opens in August. The inlet valve weakened and now fills slowly, so the cubes come out small and hollow. The module motor stopped at the end of a cycle and never started again. On a newer inverter refrigerator the ice maker is controlled by the main board, and a storm surge that hurts the board takes the ice maker with it, sometimes before the cooling shows any sign.
The ice maker is switched off or the arm is up, the module has failed, the main board is not calling for a cycle, or the freezer is not cold enough to trigger one. We check freezer temperature first, then run a forced harvest and meter the module and the board’s signal to it.
The fill tube froze from a slow drip after fill, a heater in the tube failed, or humid air is getting into the freezer past a tired gasket. We thaw the tube, meter the fill valve for a valve that is not closing fully, and check the gasket so the ice does not return next week.
Not enough water reaching the mold in the fill time allowed: a weak inlet valve, a partly clogged filter, or a kinked line behind the refrigerator. We measure the fill volume against spec, test the valve under pressure and check the line route before naming a part.
A fill valve that will not shut off, a cracked mold, a misaligned fill cup or a level problem on the refrigerator itself. We watch a fill cycle, meter the valve and check the refrigerator is level so water goes where the mold expects it.
A frozen chute, a failed auger motor, a dispenser door that will not open, or a jammed clump of ice from a door left ajar. We clear the chute and bin, meter the auger motor and dispenser solenoid, and check the door gasket that let the ice fuse.
Sub-Zero, Thermador, Viking and JennAir ice systems in Old Village and I’On kitchens have their own diagnostics, water filters and drain arrangements. We run the unit’s test mode, meter the components and quote the repair in writing with the panel in place.
An ice maker is a short chain, and the diagnostic walks it in order. Freezer temperature first, because a module will not cycle above a set point and a warm freezer is a refrigerator problem, not an ice maker problem. Then water: shutoff open, line unkinked, filter age, and a measured fill into the mold with a meter on the valve solenoid while it energizes. Then the module: forced harvest, ejector motion, thermostat or thermistor reading, heater on a tray-style unit. Then the board’s call for ice on a newer refrigerator. In a Mount Pleasant kitchen that sequence takes twenty minutes and ends with one written number for the repair, or with the news that the machine simply needed a filter and a gasket.
The ice makers we see most in Mount Pleasant live inside Samsung, LG, Whirlpool, GE, Frigidaire, KitchenAid and Kenmore refrigerators, plus the built-in systems in Sub-Zero, Thermador, Viking, Miele and JennAir columns in Old Village, Shem Creek and I’On kitchens. Panel-front units are serviced in place. Long-term rental managers along US-17 and Coleman Blvd get a text on approach and a written summary afterward. A Mount Pleasant ice maker technician visit runs on the one pricing rule we have: the $99 diagnostic is inside the number you approve, and if you decline the repair, $99 is the whole bill. Book online and up to $20 comes off the repair.
Call (843) 969-4664 with the symptom, or book online and up to $20 comes off the repair. Mount Pleasant, six days a week.
