What does the $99 diagnostic cover?
The trip anywhere within 35 minutes of the shop, a hands-on diagnosis with a meter, and one written number for the fix. Approve the repair and the $99 is inside it. Decline, and $99 is the whole bill.
Do you charge more for Kiawah, Seabrook, Folly Beach, Daniel Island or downtown?
No. One price card for the whole area. No island, beach, bridge, gate, downtown or Saturday surcharge.
How do you get through the Kiawah and Seabrook gates?
You call the pass in or add us to the guest list with the property address; the technician arrives with ID in a marked van. Rental managers usually handle it for us.
How soon can you come?
A warm refrigerator gets a same-day window whenever we can make one; everything else is same-week, often next day. West Ashley, James Island, Johns Island and the peninsula are the shortest drives of our day.
What do you repair?
Washers, dryers, refrigerators and freezers, ranges, stoves, ovens and cooktops, dishwashers, and the ice makers built into refrigerators. Not microwaves, wine coolers, standalone ice machines or commercial equipment.
Which brands?
Whirlpool, GE, Samsung, LG, Maytag, Frigidaire, KitchenAid, Bosch, Electrolux, Kenmore — and the built-in lines common on the islands and the peninsula: Sub-Zero, Thermador, Viking, Wolf, Miele, JennAir.
What if the job takes two visits?
We come back and finish with no second trip fee. The number you approved does not change.
Is the work guaranteed?
Yes — a written warranty with every completed repair. Same fault inside the window, the return visit is on us.
How does the online discount work?
Book through the form instead of calling and up to $20 comes off the written repair price when you approve the quote. It applies to the repair, never to the $99 diagnostic, and it scales with the job.
Will you tell me if it is not worth fixing?
Yes, at the diagnostic. We do not sell appliances, so there is no incentive to push a replacement — and no incentive to sell a repair on a machine that is done. $99 is the whole bill and you keep the answer.
Can you service a rental between guests?
Regularly — Folly, Kiawah, Sullivan’s and downtown rentals are a big part of the week. Tell us the check-out and check-in times and we schedule inside the window, and the owner or manager gets the written invoice and warranty.
Do you work Saturdays?
Yes, 9am–3pm, at the same price card. Sunday we are closed; after-hours calls go to voicemail and are returned first thing.
How do I pay?
Card, cash or check when the job is complete. Nothing up front, nothing for a phone conversation.