On the job · West Ashley
The rest of the lineup.
Same $99 diagnostic, same written quote, same written warranty on every machine we fix in West Ashley.
The refrigerator in a Bolton’s Landing kitchen is cold, the water dispenser works, and the ice bin has been empty since the Fourth of July. That is the most common ice maker call in West Ashley, a short drive from the shop on Ashley Gardens Blvd. The technician meters the module and the fill valve, checks the line, writes one repair price and usually leaves with ice dropping.
Same $99 diagnostic, same written quote, same written warranty on every machine we fix in West Ashley.
West Ashley ice maker calls have a shape. The house is in Carolina Bay, Grand Oaks or Bolton’s Landing, the refrigerator is a French-door Samsung, LG or Whirlpool that came with the house eight or ten years ago, and the ice maker is in the fresh-food door where it runs warmer than a freezer-mounted unit and frosts up sooner. Or the house is a ranch in Avondale or Shadowmoss with a side-by-side that has made ice for fifteen years and just stopped. Either way the drive from Ashley Gardens Blvd is under ten minutes, and an ice maker booked in the morning frequently gets a West Ashley ice maker technician the same afternoon.
The water is simple here. Everything in ZIP 29407 and 29414 is on Charleston Water System, which is not hard, so a West Ashley ice maker that has slowed down is almost never scaled. That points the diagnosis at the fill valve, the module, the fill tube heater and the supply pressure behind the refrigerator, and it means a repair rather than a descaling. One thing that is local: a lot of West Ashley refrigerators were connected with a saddle valve on the kitchen supply during a remodel, and those half-close on their own. Weak fills that look like a valve problem sometimes end at the wall.
The module is not cycling or the valve is not opening. We check freezer temperature, force a harvest and meter the module motor, the thermostat or sensor and the valve coil in turn. On the door-mounted ice makers in newer French-door units, a frosted evaporator behind the ice compartment is a frequent cause and gets thawed and traced.
A short fill. In West Ashley that is a partly open valve, low supply pressure or a half-closed saddle valve under the sink, not scale. We time and measure a fill cycle, check the pressure at the connection, and replace the valve or tell you what the plumbing needs. A properly filled tray fixes the cube shape.
A filter long past its change date, a bin of old ice absorbing freezer odors, or a plastic supply line that has taken on a taste. We check the filter date, dump and clean the bin, and look at the line. On a well this would be a mineral question; in West Ashley it is filter and housekeeping.
The fill valve is weeping after it should close, or the fill tube heater has failed. Water freezes on the way in and builds up until the tray cannot fill. We thaw the tube, meter the valve for the partial short that keeps it cracked open, and replace the valve or heater so the tube does not refreeze.
Ice is softening and refreezing. The freezer door or dispenser flap is not sealing, the defrost cycle is running too long, or nobody has used ice in weeks. We check the gasket and flap, the defrost timing and the freezer temperature. If the bin has been idle, we dump it and watch a fresh batch behave.
The auger motor has failed, the chute flap is frozen shut with frost from humid air, or fused ice is jamming the auger. We free the bin, meter the auger motor, test the flap solenoid and clear the chute. The door flap freezing is common on the newer French-door units in Carolina Bay and Grand Oaks.
Because the water is not the problem in West Ashley, the diagnosis moves quickly through the parts that are. The technician reads the freezer or ice compartment temperature first, because no module harvests warm. Then a forced cycle: does the motor turn, does the ejector sweep, does the sensor close at the right point, does the valve energize for the right number of seconds and deliver the right amount of water. Each is metered. The supply pressure at the back of the refrigerator and the shutoff under the sink are checked, since a half-closed saddle valve mimics a bad fill valve. That is the $99 diagnostic. The written repair price has that $99 inside it.
We repair the ice makers in Whirlpool, GE, Samsung, LG, Frigidaire, KitchenAid, Bosch, Kenmore and Maytag refrigerators, including the door-mounted and dual-ice systems in the French-door units that fill West Ashley’s newer kitchens, and the built-in Sub-Zero, Thermador and JennAir units in remodeled Avondale and South Windermere houses. We do not service standalone or under-counter ice machines. Six days a week, Monday to Saturday, from the shop on Ashley Gardens Blvd, and the return visit for an ordered module is a ten-minute loop with no second trip fee. Say no to the written number and $99 is the whole bill. Book online and up to $20 comes off the repair.
Call (843) 969-4664 with the symptom, or book online and up to $20 comes off the repair. West Ashley, six days a week.
